Web Rage: Why It Happens, What it Costs, How to Stop

By: Jim Bruce
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In “Web Rage:  Why It Happens, What it Costs, How to Stop” authors Daniel Goleman and Clay Sinsky point out that most forms of electronic commnication – i.e, email, IM, and telephony – cannot provide those subtle, mainly non-verbal clues that help us form our interactions in those conversations.  Without these signals we may speak (or write) inappropriately, be robbed of essential tools to support decision making, be denied the abili

The Power of Persuasion

By: Jim Bruce
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In "The Power of Persuasion", Susan Cramm  Cramm argues that persuading and inspiring others starts with your character and credibility which you have established through personal interactions.  She believes that effective leaders get things done through others and, in doing so, are able to create a powerful role for themselves, their organizations and technology.   In the piece she suggests that talking to stakeholders, providing help, interacting with their staff and clients, understanding their work, empathizing with

Building Effective Corporate Cultures One Decency at a Time

By: Jim Bruce
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We all like to be treated with appropriate respect and consideration as we go through the several roles we have each day.  And, we bemoan the fact that in the fast-paced world we find ourselves in even the most basic decencies such as saying "hello" and "goodbye," or remembering and using the names of people we interact with often drop by the wayside.  In "Building Effective Corporate Cultures One Decency at a Time"  <

Learning to Accept Criticism

By: Jim Bruce
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One of the topics we discuss in the IT Leaders Program is giving and receiving both positive and negative feedback.  In today's reading "Learning to Accept Criticism", John Baldoni reinforces the importance of giving and receiving  criticism noting that they are essential leadership capabilities.  He then gives several helpful suggestions:

  -  Know your facts -- if you are going to criticize your boss (and for that matter anyone), you'd better get it right.

Total Leadership

By: Jim Bruce
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In “Total Leadership” <http://www.cio.com/article/109250?source=nlt_cioinsider>, Patricia Wallington, former CIO at Xerox, discusses a topic, conflict and confrontation, that makes most of us very uncomfortable.  She begins by noting that confrontation is a regular feature of IT.  She then asserts that IT leaders must become experts in the art of confrontation.  Her approach has seven steps -- 

  •  Anticipate

  •  Confront the issue, not the person

  •  Seek understanding

  •  Get help

The "Bottom Line" of Leaderful Practice

By: Jim Bruce
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You will remember Joe Raelin as one of the authors whose papers you were assigned to read for the first workshop of the Leaders Program.  In this paper, "The 'Bottom Line' of leaderful practice,“ which you can download from http://www.leaderful.org/pdf/BottomLine.pdf he argues that the one thing that most makes a leader is a compassionate approach, a leaderful practice that exhibits humility and seeks to serve others rather than power for its own sake.  As a result, people learn to count on others because they have learned that each

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