For today’s Tuesday Reading, we turn to a Harvard Business School Working Knowledge Q&A – “How Team Leaders Show Support – or Not”– with HBS faculty member Teresa Anabile.
Though from 2004, the findings remain valid. Professor Anabile’s research points to two key concepts for leaders who want to gain their staff’s confidence:
1. Perceptions of team leader support are more positive when the leader
- gives timely feedback
- support the team member’s actions and decisions
- recognizes good work publically and privately
- seeks team member’s ideas and opinions.
2. Perceptions are more negative when the team leader
- provides nonconstructive negative feedback
- fails to clarify roles and objectives
- avoids addressing problems.
Think about your team. Are you doing all you should be doing to build your team’s confidence in you? . . . . jim