Emotional Intelligence

The "Bottom Line" of Leaderful Practice

By: Jim Bruce
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You will remember Joe Raelin as one of the authors whose papers you were assigned to read for the first workshop of the Leaders Program.  In this paper, "The 'Bottom Line' of leaderful practice,“ which you can download from http://www.leaderful.org/pdf/BottomLine.pdf he argues that the one thing that most makes a leader is a compassionate approach, a leaderful practice that exhibits humility and seeks to serve others rather than power for its own sake.  As a result, people learn to count on others because they have learned that each

Empathy

By: Jim Bruce
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Today, I'm sending along references to two pieces from Rick Brenner's Chaco Canyon Consulting email newsletter on empathy.

The Merriam-Webster OnLine dictionary tells us that empathy is "the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner."  

Working Journals

By: Jim Bruce
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Many people have observed that journaling will change the way that you go about your work and your life.  In today's reading, Rick Brenner of Chaco Canyon Consulting observes that you record what you did and why you did it.  And, you record what you didn't do and why you didn't do it.  You record what you saw and what you only thought you saw; and later, upon reflection, what you didn't see.  You separate out facts from what you only assumed.  And, most important, when you go back to earlier entries, you see patterns you may have never noticed if you were not writing the words down.

Blame or Accountability

By: Jim Bruce
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Is It Blame or Is It Accountability? --  When we seek those 
accountable for a particular failure, we risk blaming them instead, 
because many of us confuse accountability with blame.  What's the 
difference between them?  How can we keep blame at bay?
 
Today's reading comes from the Chaco Canyon newsletter.  In it Rick
Brenner explores key differences between "accountable" and "blame"
noting, in particular, accountability's focus on organizational learning
and the prevention of future failures.

Recalcitrant Collaborators

By: Jim Bruce
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It is very hard to get our work done without collaboration.  Sometimes
those collaborators are on our team, sometimes in our organization,
sometimes they are elsewhere in our university, and sometimes they are
outside our university in suppliers, government agencies, etc.  When
collaboration occurs things go well.

Ten Minutes

By: Jim Bruce
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As all of your know by now, I read a lot from a lot of sources.
Yesterday, a newsletter called Marketplace Moments written by a friend,
Randy Kilgore, reached my desk.  It carries a story which I want to
repeat:
 
"It's December 17, 1941. The citizens of the town of North Platte,
Nebraska heard a rumor that a troop train carrying their sons and
daughters to war would be stopping at the depot in their town for about
ten minutes.

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