Emotional Intelligence

How to Stop the Blame Game

By: Jim Bruce
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Today’s reading “How to Stop the Blame Game” is by Nathanael Fast, assistant professor of Management and Organization at USC’s Marshall School of Business.  It appeared in the May research blog of the Harvard Business Review.

Fast points back to the recent “grilling” of three oil company executives by U.S. Senate committees.  He noted that the executives “fell over each other in attempts to shift the blame.” And, that “No one was impressed.”

The Mark of a Great Leader

By: Jim Bruce
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Today’s reading is Marshall Goldsmith’s article “The Mark of a Great Leader.”  In the article, Goldsmith says that the key trait of today’s leader is self-awareness.  He goes on to say that self-awareness entails “having a heightened understanding of one’s own behavior, motivators, and competencies – and having ‘emotional intelligence’ – to monitor and manage one’s emotional responses in a variety of situations.”

Five Lessons We Can Learn from Toyota

By: Jim Bruce
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Today’s reading is alternately titled “Five Lessons We Can Learn from Toyota”.  In this piece Roberta Chinsky Matuson, founder of Human Resource Solutions, reflects on how you rebuild trust after you’ve made huge mistakes.  She provides five lessons that can be learned from Toyota’s current problems: 

1.  When you make a mistake, own it the moment you realize something is not right.  If you are honest, from that first moment, you will likely be forgiven.

How to Rise Fast At Work: A True Story

By: Jim Bruce
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Terry Gray, IT Leaders Program alumnus from the University of Washington, suggested today’s reading, “How To Rise Fast At Work:  A True Story”.  Terry thought that the piece might be of interest to the leaders community.  And, I agree.

In this Forbes.com piece, its author Avril David talks about two acquaintances – whom he calls Mike and Ted – and their respective, different approaches to their first job, analyst at a small investment firm.

Giving and Receiving Gifts in Conversation

By: Jim Bruce
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Welcome to 2010!  I trust that each of you had a wonderful time with family and friends.  Just before Christmas Roger Schwartz published “Giving and Receiving Gifts in Conversation” in his Fundamental Change newsletter.  I found the article so thought provoking that I have published it here as this week's reading  by permission.

Two Decembers ago, I wrote about giving and receiving gifts. Many readers found it helpful as they prepared for the holidays, so I have begun sharing the article each December:

Give Feedback with Video

By: Jim Bruce
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One of my sons acquired a new Flip MinoHD digital camcorder just before Thanksgiving.  This gave all the family ample opportunity to appear in living color and HD.  And, as I watched myself later on the video, I realized that what others were seeing was not what I necessarily expected or, in many cases, wanted them to see.

The Brand Called You

By: Jim Bruce
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Over the past several years, I’ve seen a number of articles about personal branding.  My favorite is a piece Tom Peters wrote some two years ago – “The Brand Called You – that appeared in FastCompany on December 18, 2007.  Peters' piece is this week’s Tuesday Reading.

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