In “The True Story of Amazing Customer Service From – GASP! – an Airline”, Barbara Apple Sullivan, CEO and managing partner of Sullivan, a brand engagement firm based in New York City, retells the experience she had when she lost her passport in Paris, trying to return to the States on Delta Airlines.
The Tuesday Reading today is “Are You Learning as Fast as the World is Changing?”
http://blogs.hbr.org/taylor/2012/01/are_you_learning_as_fast_as_th.html, written by Bill Taylor for the Harvard Business Review blog. Taylor is William C. Taylor is cofounder of Fast Company magazine and author of Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself.
Todays Reading, “Leadership Reflections from a ‘Motorbike,’ is a IT•LP reflection written by Michelle Reynolds, alumnus of IT•LP 2012 and Assistant Director for Central IT Support at Cornell.
Today’s reading – “Stop Chasing the Wrong Priorities" – comes from the pens of Kelly Goldsmith and Marshall Goldsmith and appeared in a recent CBS News blog. Marshall Goldsmith is a well-known author, leadership thinker, and executive coach. Kelly Goldsmith is assistant professor of marketing at Northwestern University’s Kellogg School of Management.
The reading builds off interviews of retired leaders and their response to the question: ”What is the key to having a great life?“ Their key responses:
In today's reading "Thank You for Doing Your Job", Whitney Johnson argues the value of saying thank you for routine work that contributes to the organization's well being.
Today, there is too little praise or appreciation voiced in our work environments. In fact, I remember an organization that almost prided itself in being a "praise-free" zone. Yet genuine gratitude goes a long way to engage people and bind them together, to say nothing about strengthening an building relationships.
Today’s reading is – IT Hiring: How Thomson Reuters’ CIO Identifies Cultural Fit – a recent piece appearing in the CIO newsletter. It features an interview of Kelli Crane, senior vice president and CIO of Thomson Reuters by Beth Ehrgott.
Today’s Tuesday Reading takes a look at Higher Ed 2.0. Our reading is “Who Needs Harvard?” from the September 2009 issue of Fast Company. The article’s subheading says it all: “Free online courses, wiki universities, Facebook-style tutoring networks – American higher education is being transformed by a cadre of web-savvy edupunks.”
In the current issue of Fortune Magazine, Jim Collins is interviewed by Fortune Senior Writer Jennifer Reingold for the article “How Great Companies Turn Crisis Into Opportunity”.
We all like to be treated with appropriate respect and consideration as we go through the several roles we have each day. And, we bemoan the fact that in the fast-paced world we find ourselves in even the most basic decencies such as saying "hello" and "goodbye," or remembering and using the names of people we interact with often drop by the wayside. In "Building Effective Corporate Cultures One Decency at a Time" <