Communication

Feedback 101 – What Is It?

By: Jim Bruce
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“We all live in the world with only the vaguest notion of our impact, and sometimes that matters.  Clearly, when we’re effective or helpful, we ought to know it.  And when our actions are working against us or others, we ought to know that too.  Given how most of us put our heads down and barrel through, sometimes it falls on another person to let us in on what everyone else knows and we probably don’t.  So, feedback is a good thing, when it is done right.  …  Make it specific, behavioral, non-judgmental, and about things people can control.”                                       

Leadership Happens Through Action and Behavior

By: Jim Bruce
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Today’s Tuesday Reading “Leadership Happens Through Action and Behavior” first appeared as a Weekly Reflection for the University of Minnesota Advanced Leaders Program.  It’s author, Chris Grantham is Chief of Staff to the Vice President and CIO at the University.

Many of you know I have a 19-month-old daughter, Iris, whom I adore absolutely and will talk about incessantly if you let me.

Managing Up

By: Jim Bruce
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 In addition to all of the things you have to do in your job is the important responsibility of managing the relationship with your boss.  It takes time and energy.  And, managing it is as important as any of your work, and doing it well can simplify your job by eliminating future problems.
 

Managing Difficult Conversations

By: Jim Bruce
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Today’s Tuesday Reading focuses on managing difficult conversations.  Most likely each of us will have at least one difficult conversation today.  We’ve all had difficult conversations that have gone badly and we instinctly fear that the one on the horizon will do so as well.  Today’s reading is actually a video produced by Fred Kofman.  He is Professor of Leadership at the Univer

More About Questions

By: Jim Bruce
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Today’s Tuesday Reading, More About Questions, continues our discussion from the past two weeks.  As we’ve noted there, being able to ask good, well-formed questions is as important to a leader as being able to listen well.  Today, we’ll focus on crafting our questions, on asking questions, and finally on those terrible questions we should avoid.

Asking Good Questions

By: Jim Bruce
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Today’s Tuesday Reading, Asking Good Questions, continues the series begun last week.  There we noted that asking good questions is as important as listening well.  After all, a major part of a leader’s job is initiating and building relationships, collaborating to craft a vision and strategies, developing an understanding of the work and desired results, as well as leading his or her team.  You really cannot do any of this work well without being proficient in asking questions.
 

Asking Questions

By: Jim Bruce
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Today’s Tuesday Reading begins a short series of readings on the subject of asking questions.  It was Voltaire who said,
 
“It is easier to judge the mind of a man by his questions rather than his answers.”

Additional Thoughts on Networking

By: Jim Bruce
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Last week I was attracted to a short piece [1] on networking by Marc Thompson.  Thompson is an author, leadership coach, and investor.  The article’s title, “Why Jeff Bezos, Tony Hsieh and Al Gore Told Me to Stop Networking,” was what caught my eye. 
 

How Shall I Listen

By: Jim Bruce
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“Humble listening" is among the top four characteristics of leaders.     – Jeff Immelt, Chairman and CEO, GE
 
“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”     – Henry Ford
 
“To be able to motivate and inspire others, you need to learn how to listen in both individual meetings and at the group level."     – Christine Riordan, President-Elect, Adelphi University and leadership coach.
 

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