Communication

Don't Just Check the Box

By: Jim Bruce
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How often have you laid out for your team, perhaps in a presentation followed by a clearly written document, a future state for the team as well as the strategies for getting there.  And, you wait, and wait, and nothing happens.

This is the situation that Marshall Goldsmith addresses in “Don’t Just Check the Box”.  Though written four years ago, his advice is as timely today as it was in 2005.

Power Plays: How to Use Your Power Wisely

By: Jim Bruce
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Power is a subject that is not often discussed in public.  Yet, an individual cannot be a leader without having power, “the potential to influence others.”  In this week’s Tuesday Reading, “Power Plays:  How to Use Your Power Wisely” from the December 2008 Issue of the Center for Creative Leadership’s Newsletter Leading Effectively, outlines nine strategies for levering your power more effectively:

1.  Make relationships a priority.  To improve relational power you need to:

Soft Skills: Listening for Better Leadership

By: Jim Bruce
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Throughout ITLP we talk about the importance of listening, of choosing to carefully pay attention to and to understand what is being said.

Today’s Reading “Soft Skills:  Listening for Better Leadership” addresses this topic.  In the piece, the author Diann Daniel notes that listening conveys respect, not listening makes people feel devalued and less motivated;  good listening empowers, not listening guarantees you won’t understand.

Writing sensible email messages

By: Jim Bruce
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Over the past few weeks I’ve seen a number of pieces about how email is disruptive, how some companies are suggesting ways to that staff might step away from the constant flow of interruptions, how IM, blogs, and wikis can be effective in reducing your email load, etc.  So, there seems to be even more concern about how our "always on" culture may be having negative impacts on our work as well as the other facets of our life.

The Benefits of No

By: Jim Bruce
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Most of us cringe at the thought of saying no.  We think that it is not an option.  We don’t want to disappoint.  Etc.  However, saying yes to everything creates an untenable position for you and for your organization.  Esther Derby in "The Benefits of No" gives us an essential management tool, a three-point approach to saying no:

1.  Start by affirming the requester;  let them know you are listening.

Web Rage: Why It Happens, What it Costs, How to Stop

By: Jim Bruce
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In “Web Rage:  Why It Happens, What it Costs, How to Stop” authors Daniel Goleman and Clay Sinsky point out that most forms of electronic commnication – i.e, email, IM, and telephony – cannot provide those subtle, mainly non-verbal clues that help us form our interactions in those conversations.  Without these signals we may speak (or write) inappropriately, be robbed of essential tools to support decision making, be denied the abili

True Leaders Must "Walk the Floor"

By: Jim Bruce
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Several weeks ago I was pointed to UBS's Knowledge Center and a short piece True Leaders Must "Walk the Floor."  This piece reinforces the importance of communicating with staff.  It notes that many leaders have found that interacting with their staff by walking around can build relationships, help staff understand their leader's goals, and provide them with insight and helpful information.  You'll find the piece at,

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