Communication

Getting to the Heart of a Disagreement – and Resolving It

By: Jim Bruce
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Today’s reading, “Getting to the Heart of a Disagreement – and Resolving It,” is from Roger Schwarz’s Fundamental Change Newsletter and is found below.

Disagreements are natural and inevitable, and their resolution is often crucial to moving forward.  So, how do you resolve them?  Do you focus on developing common ground?  Do you try to minimize the differences?  Do you compromise hoping that the disagreement will go away?

The Importance of Connecting with Colleagues

By: Jim Bruce
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Today’s reading is about a particular form of relationships called “clicking,” the phenomenon of rapidly connecting with another person, either in the work environment or in our personal lives.  The article “The Importance of Connecting with Colleagues” is a discussion by Ori Brafman and Rom Brafman of their new book “Click:  The Magic of Instant Connections.”

“Click” is the outgrowth of a research project to discover what happens when people click;  and whether and how these moments shape our lives.  Two big surprises came from the research:

How to Handle the Pessimist on Your Team

By: Jim Bruce
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Today’s reading comes from an Amy Gallo posting How to Handle the Pessimist on Your Team to the Harvard Business Review BLOG.  Gallo is a writer, editor, and business consultant.  Her writing on management issues regularly appears in the HRB BLOG.  Earlier she was a consultant at Katztenbach Partners, a strategy and organization consulting firm where she was involved in the firm’s research and thinking on the “informal organization.”

Overcome Resistance With The Right Questions

By: Jim Bruce
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No matter who we are, we will meet resistance on some matter every day.  And, according to Kevin Daley, founder of Communispond, Inc. and author of “Talk Your Way to the Top” and “Socratic Selling,” the way we handle that resistance is often counterproductive.

In “Overcome Resistance with the Right Questions”, Daley notes that our default response to resistance is more selling.  When we meet resistance, we roll out more evidence to support the idea.  And, still we hear “no.”

Communicating Vision

By: Jim Bruce
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This Tuesday’s reading is “Communicating Vision”, by John Maxwell, prolific writer and speaker on leadership.

In this short article, Maxwell outlines an approach for communicating a clear and compelling organizational vision.  (You will notice many similarities to the SUCCES tool that we have presented in many of the MOR leadership program workshops.)

He makes six recommendations:

Giving and Receiving Gifts in Conversation

By: Jim Bruce
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Welcome to 2010!  I trust that each of you had a wonderful time with family and friends.  Just before Christmas Roger Schwartz published “Giving and Receiving Gifts in Conversation” in his Fundamental Change newsletter.  I found the article so thought provoking that I have published it here as this week's reading  by permission.

Two Decembers ago, I wrote about giving and receiving gifts. Many readers found it helpful as they prepared for the holidays, so I have begun sharing the article each December:

Using Curiosity to Create Accountability with Powerful People

By: Jim Bruce
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Today’s Tuesday Reading is a piece which I reproduce below “Using Curiosity to Create Accountability with Powerful People” by Roger Schwarz of the Skilled Facilitator.

In his piece, Schwarz notes that when people are accountable to you, you [should] expect then to explain the key decisions and actions they have taken.  Yet, when we are talking with people who have more power than we do, we stop asking questions, we stop being curious.  In this piece, Scvhwarz suggests four questions that you might ask in these situations along with ways to set the context.

 

How to Give a Lousy Presentation

By: Jim Bruce
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This week’s Tuesday Reading is from BusinessWeek’s August 25, 2009 Communications Column:  “How to Give a Lousy Presentation”. 

We all make a lot of presentations.  And, I know that you are like me and know that you are able to do better most of the time.  This piece gives you 15 excellent ways to make a lousy presentation.  It thereby gives each of us a set of solid reminders for all of us.

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