Coaching

Just How Does One Listen?

By: Jim Bruce
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“Humble listening" is among the top four characteristics of leader.1  —  Jeff Immelt, Former Chairman and CEO, GE.
 
“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”2,3     —   Henry Ford.
 

Feedback? Or Advice?

By: Jim Bruce
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… Which do I need?

 

I’ve been working on a rollout plan for a new major application. And, before I present that plan to the clients, I need to give the presentation a test run. I can ask my test audience to give me feedback or I could ask them for advice. What do I do? Does it make a difference?
 

Why Should We Ask Questions?

By: Jim Bruce
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Kids ask questions in order to learn about the world in which they live. And, sometimes they will answer their own question to show-off what they know – for example, my great-granddaughter holding out a stuffed rabbit and saying “rabbit” – and sometimes they want you to tell them. As they grow older, their questions may give you an opportunity to propose additional questions they might be asking.
 

Feedback is a Gift

By: Jim Bruce
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Today’s Tuesday Reading is an essay by John E. Hill, Instructional Technologies Specialist at Cornell University’s College of Agriculture and Life Sciences. His essay first appeared as a leaders program reflection earlier this year. [John may be reached at  <jeh24@cornell.edu>.]
 
 

Pete the Cat

By: Jim Bruce
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Today’s Tuesday Reading is an essay by Frances Haies, Assistant Director, Office of Information Technology, Project Management Office, Rutgers, The State University of New Jersey. Her essay first appeared as a leaders program reflection last fall. [Frances may be reached at <haiesfa@oit.rutgers.edu>.]
 
 

Advice to Sponsors and Managers of MOR Program Participants

By: Sean McDonald
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Even with good intent ‘receiving’ participants upon their return can be extremely challenging. In an effort to provide some practical advice we interviewed Laura Patterson, recently retired CIO of the University of Michigan, and Casey Gordon, the CIO at the College of St Benedict and Saint John’s University in Minnesota.

plus • sing

By: Jim Bruce
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… a technique that allows people to iterate on ideas without using harsh or judgmental language. While used typically in teams and on the ideas of others, plussing works equally well on one’s own ideas - when one’s self critic can be particularly vocal.

Words Count

By: Jim Bruce
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Daniela Aivazian is the author of today’s Tuesday Reading.  She is an Organizational Effectiveness Specialist in Stanford University’s University IT organization.  Her essay first appeared as a leadership program reflection earlier this year.  [Dani may be reached at daivaz@stanford.edu.]
 

Psychological Safety

By: Jim Bruce
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… my team is a safe place for interpersonal risk taking

 

Early this decade Google was focused on building the perfect team.  Even earlier, the company had endeavored to capture large quantities of data about employees and how they worked.  They knew, for example, how frequently particular people ate together (more productive people had larger networks of dining partners) and were able to identify key traits shared by the very best managers (good communication and avoidance of micromanaging). 
 

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