In “The True Story of Amazing Customer Service From – GASP! – an Airline”, Barbara Apple Sullivan, CEO and managing partner of Sullivan, a brand engagement firm based in New York City, retells the experience she had when she lost her passport in Paris, trying to return to the States on Delta Airlines.
Today, 18 members of MOR converged on Chicago in preparation of MOR’s 6th annual IT Leaders Conference. This year’s theme, “The Leadership Challenge of Disruptive Change,” marks the fifth consecutive year that the conference has focused on change. According to Jim Bruce, one of the founders of the IT Leaders Program and a longtime program leader and coach, MOR keeps revisiting the topic because dramatic change keeps coming. This year in particular has seen breathtaking changes, notably the arrival of MOOCs in a big way, including the launch of EdX.
Making progress toward a goal increases motivation and performance. In today’s reading, “3 Motivational Mind Tricks Designed to Power Progress” <http://www.fastcompany.com/3012545/dialed/3-motivational-mind-tricks-designed-to-power-progress>, Janet Choi, Chief Creative Officer of iDoneThis, provides advice on how we can use our mind to power further progress.
The Tuesday Reading for today “Feeling Appreciated? Why It Can Make All The Difference” <http://www.forbes.com/sites/margiewarrell/2013/05/16/feeling-appreciated-why-it-can-make-all-the-difference/> comes from the pen of Margie Warrell, author, leadership coach, and keynote speaker. Warrell focuses on empowering people to live and lead with greater courage. This essay first appeared in Forbes.
Watch an online learning module of Jim Bruce on the topic of delivering results.
The essay for today’s Tuesday Reading, “5 Ways To Calm ‘Feedback Fires’” <http://www.forbes.com/sites/joefolkman/2013/05/27/5-ways-to-calm-feedback-fires-what-we-can-learn-from-celebrity-meltdowns/>, first appeared in Forbes and comes from the pen of Joseph Folkman. Folkman is a