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Home>Services>Customer Satisfaction Surveys

Customer Satisfaction Surveys

We assist organizations in designing and administering customer surveys that help find out where customers are satisfied and dissatisified and what matters most to them. This survey process and results are powerful tools for validating (or invalidating) current efforts, determining future direction, and building support for improvement initiatives.

For us, and the organizations we are working with, the customer survey is just a tool, albeit a powerful one, for driving and sustaining positive change. By putting customers’ needs in the forefront—and following through, practical improvements are realized and the culture evolves to be more customer-focused.

 
 

MOR Associates customer survey clients include:

Massachusetts Institute of Technology (MIT)
Information Services and Technology

Stanford University
Information Technology Systems and Services

The University of Southern California

The University of California at Berkeley

The University of Washington

Northeastern University

Thomas Jefferson University

Sacred Heart University

New York University

The University of Chicago

Argonne National Lab

Berkeley Lab

 

  
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