Home>About Us>Clients by Service
Some Current Clients Arranged by Service
Continuous Improvement
Customer Satisfaction Surveys
Leadership Development
University-Wide Leadership Development Clients
We have designed and facilitated leadership development programs for administrators and academics within the following institutions:
MIT
The University of Pennsylvania
The University of Washington
Collaborative Leadership Training
Through our innovative IT Leaders Program, we have provided leadership training to IT managers and directors at the following institutions:
Massachusetts Institute of Technology
Stanford University
The University of Washington
Northeastern University
The University of California at Berkeley
Penn State University
The University of Pennsylvania
Duke University
The University of Texas at Austin
The University of Wisconsin at Madison
The University of Illinois
New York University
Carnegie Mellon University
Purdue University
Indianan University
The University of Iowa
Michigan State University
The Universiity of Chicago
New England Business Service
Designed and delivered a ten-month leadership development program tailored to NEBS that featured workshops, strategic project teams, and individual coaching.
Piloted an action learning program that puts the emphasis on learning from experiences to build more of a leadership cadre and learning culture for NEBS
Tufts University School of Engineering
Developed and delivered instruction for School of Engineering sophomores on how to use teamwork in their lab courses, and taught leadership skills to the seniors
New York State
Provided input on design and delivered sessions for New York State Education Department’s Leadership Academy
Delivered sessions at New York State’s Leadership Classroom and other agency forums on leadership, collaboration, emotional intelligence, and other topics
Parker Hannifan
Provided a leadership series for top managers
Strategic Thinking
See also below: Customer Satsifaction Surveys
MIT News Office
Consulted on how MIT can take a more strategic approach to its external communications and provided leadership for a communications strategic planning team.
Stanford University Information Technology Systems and Services
Conducted an extensive customer satisfaction survey for Information Technology Systems and Services, which was modeled in part after MIT’s successful effort to effect cultural change leading to a customer-focused continuous improvement strategy. Facilitated the coordination and collaboration between MIT and Stanford before and after the survey to ensure they benefit from each other’s experience.
Click on the link below to see more or read our article on this effort.
http://www.stanford.edu/dept/its/communications/surveys/customer2007/
Tufts University
Facilitated the strategic planning process for the School of Engineering in 1997 and 2002 with involvement from all faculty and staff, producing a five-year roadmap
Facilitated the Freidman School of Nutrition Dean’s Advisory Council to work through key strategic decisions for the school
Massachusetts Department of Environmental Management
Facilitated a strategic planning process that brought together all employees and resulted in the crafting of a strategic plan for this agency
Continuous Improvement
Customer Satisfaction Surveys
MIT Information Services and Technology
Conducted an extensive customer satisfaction surveys at eighteen month intervals for Information Services and Technology that were linked to a continuous improvement strategy that has produced dramatic enhancements in performance
Click on the link below to see the survey and final reports or read our article on this effort.http://web.mit.edu/ist/survey/2007/
Stanford University Information Technology Systems and Services
Conducted an extensive customer satisfaction survey for Information Technology Systems and Services, which was modeled in part after MIT’s successful effort to effect cultural change leading to a customer-focused continuous improvement strategy. Facilitated the coordination and collaboration between MIT and Stanford before and after the survey to ensure they benefit from each other’s experience
Click on the link below to see more or read our article on this effort.http://www.stanford.edu/dept/its/communications/surveys/customer2007/
We have also conducted customer satsifaction surveys for the following institutions:
The University of Southern California
The University of California at Berkeley
The University of Washington
Northeastern University
Thomas Jefferson University
Sacred Heart University
New York University
The University of Chicago
Argonne National Lab
Change Management
Tufts University
Consulted to the Vice President for the College of Art, Sciences & Technology on organizational design and decision making
Coached newly appointed deans to support their transition and ultimate success
New York State
Consulted to the Department of Motor Vehicles on total quality management in support of their transition to a customer-focused agency
Provided consulting and training to the Department of Public Service as it went through a dramatic change in the process used to arrive at settlements with utilities in NYS
Massachusetts Department of Conservation and Recreation
Facilitated a series of meetings aimed at easing the merger of two large state agencies into one. MORE...
Coaching for Performance
New England Business Service
Designed, delivered a program focused on improving management effectiveness and built internal consulting capability to continue the program.
New York State Education Department
Tailored a Coaching for Performance workshop for NYS Education Department aimed at providing managers and supervisors with the skills and practices that would enable them to enhance performance management
Parker Hannifan
Designed and delivered a coaching for performance series intended to enhance the management styles in use at three facilities
MIT
Coached internal organizational development staff to help build their capacity and enhance the success of their efforts
Business Process Improvement (BPI)
MIT
Provided a model for business process improvement efforts that are being implemented in conjunction with an enterprise reporting system; also, as a part of this effort, MOR Associates facilitated a working team that achieved a breakthrough needed to clear the path for system planning and configuration. We also contributed to developing their website on this topic: http://web.mit.edu/hr/oed/bpi/
New England Business Service
Provided consulting and development to support the transition to a self-directed workforce in manufacturing, thus increasing decision-making on the floor while lowering costs
Team Building
New York State
Developed a course entitled “Skills for Working Effectively in Teams” that has been attended by over 40,000 NYS employees
Labor/Management Relations
United State Postal Service
Consulted with national steering committees and task forces to develop strategies designed to improve the labor management climate and the development of employee involvement; worked with regions, districts and larger facilities to implement the desired changes; provided training and coaching to leaders instrumental to the desired improvements
Worked with leaders of the National Association of Letter Carriers and the USPS to create a model for working together to intervene at facilities experiencing labor-management problems. This initiative was launched at and launch at multiple pilot sites in early 2004. Read our article on this effort.
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