Home>About Us>Clients by Sector
Some Current Clients Arranged by Sector
In higher education:
Massachusetts Institute of Technology
Northeastern University
The University of California at Berkeley
Penn State University
The University of Pennsylvania
Duke University
The University of Texas at Austin
The University of Wisconsin at Madison
The University of Illinois
New York University
Carnegie Mellon University
Purdue University
Indiana University
The University of Iowa
Michigan State University
The University of Chicago
In the public sector:
Massachusetts Department of Conservation and Recreation
In the private sector:
Parker Hannifin
General Electric
MIT
Designed and co-facilitated MIT’s leadership development program for administrators and academics called Leader to Leader.
Consulted on how MIT can take a more strategic approach to its external communications and provided leadership for a communications strategic planning team.
Conducted extensive customer satisfaction surveys at eighteen month intervals for Information Services and Technology that were linked to a continuous improvement strategy that has produced dramatic enhancements in performance.
See http://web.mit.edu/ist/survey/2007/ for the survey and final reports or
read our article on this effort.Provided a model for business process improvement efforts that was implemented in conjunction with an enterprise reporting system; also, as a part of this effort, MOR Associates facilitated a working team that achieved a breakthrough needed to clear the path for system planning and configuration. We also contributed to developing the MIT BPI website on this topic:
http://web.mit.edu/hr/oed/bpi/Coached internal organizational development staff to help build their capacity and enhance the success of their efforts
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University of WashingtonConsulting to the Provost on a leadership development initiative for the Deans, Vice Provosts, and Vice Presidents. This effort includes providing periodic workshops and having each individual participate in a 360-feedback process and follow on coaching.
In addition, UW Technology has sponsored an on campus leadership development program designed to help develop an IT community that can collaborate more effectively.
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The University of PennsylvaniaConducted an assessment for the President designed to enhance the effectiveness of an important office that needed to make some significant changes.
Designed and delivered a one-year developmental program for high potential administrative staff called Leadership@Penn under the sponsorship of the EVP and Provost.
Currently designing two leadership initiatives for members of the academy under the sponsorship of the Provost.
Tufts UniversityConsulted to the Vice President for the College of Art, Sciences & Technology on organizational design and decision-making.
Facilitated the strategic planning process for the School of Engineering in 1997 and 2002 with involvement from all faculty and staff, producing a five-year strategic roadmap.
Developed and delivered instruction for School of Engineering sophomores on how to use teamwork in their lab courses, and taught classes in leadership skills for the seniors.
Facilitated the Freidman School of Nutrition Dean’s Advisory Council to work through key strategic decisions for the school.
Coached newly appointed deans to support their transition and ultimate success.
Stanford UniversityConducted an extensive customer satisfaction survey for Information Technology Services, which was modeled in part after MIT’s successful effort to effect change leading to a more customer-focused continuous improvement strategy. Facilitated the coordination and collaboration between MIT and Stanford before and after the survey to ensure that they’d benefit from each other’s experience. For more details, see:
http://www.stanford.edu/dept/its/communications/surveys/customer2007/
or read our article on this effort.Provided input on the design and delivered specific sessions for New York State’s Education Department’s recently founded Leadership Academy.
Tailored a Coaching for Performance workshop for NYS Education Department and NYS Tax & Finance Department aimed at providing managers and supervisors with the skills and practices that would enable them to enhance performance management.
Developed a course entitled “Skills for Working Effectively in Teams” that has been attended by over 40,000 NYS employees.
Consulted to the Department of Motor Vehicles on total quality management in support of their transition to a customer-focused agency.
Facilitated the Board of Regents self-review and the Commissioner’s annual performance discussion.
Consulted with national steering committees and task forces to develop strategies designed to improve the labor management climate and the development of employee involvement; worked with regions, districts and larger facilities to implement the desired changes; provided training and coaching to leaders instrumental to the desired improvements over a ten year period.
Worked with leaders of the National Association of Letter Carriers and the USPS to create a model for working together to intervene at facilities experiencing labor-management problems. This initiative was launched at multiple pilot sites in early 2004. MORE...
New England Business ServiceProvided consulting and development to support the transition to a self-directed workforce in manufacturing, thus increasing decision-making on the floor while lowering costs
Designed and delivered a ten-month leadership development program tailored to NEBS that featured workshops, strategic project teams, and individual coaching.
Designed and delivered a program focused on improving management effectiveness and built internal consulting capability to continue the program.
Piloted an action-learning program that puts the emphasis on learning from experiences to build more of a leadership cadre and learning culture for NEBS.
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